Everything You Need In One Place
Convenient & promotes continuity of care
Telehealth is here to stay and patients want the convenience of being able to connect with their regular health care provider, when appropriate, without having to travel and take time out of their busy lives. Welio offers patients the convenience of a one-time registration without the hassle of having to re-enter their details every time they attend a telehealth appointment.
Private and Secure
As a provider, you can enjoy the peace of mind knowing that the platform is private and secure with end-to-end encryption, and any personal data is stored by Welio in our secure Microsoft Azure cloud platform – the same one used by Australian Government. Your consultation and what you discuss is kept private between you and your patient. Completed message consults are sent to your Practice Management System via secure messaging or our Best Practice integration.
Fully integrates with Best Practice Appointment Book and requires no third-party software. For other PMS systems, simply copy and paste the patient's phone number into Welio to find them and make the appointment.
Auto and flexible billing
Welio allows you to set your standard fee so that this can be communicated to the patient, but unlike other platforms you can adjust your fee at the end of the consult to suit the circumstances including bulk billing the patient. Patients are informed of what the appointment is likely to cost in the Welio appointment screen and then sent an email receipt for the actual payment amount charged.
How does Welio work?
Patients book a telehealth appointment via your usual appointment booking system or via phone with your clinic reception staff. The appointment is then mirrored in your Welio consult schedule. For Best Practice users this is done automatically.
On the day and time of the appointment, simply log into Welio in your web browser * and you will see your patient ‘waiting’ on your dashboard. Simply click on the patient then click on the green camera button to connect via video.
Easy fee process
At the end of the consultation, simply end the video call by pressing the red button and then finalise your fee. Welio will instantly process the payment from your patient’s credit card and send it through to your clinic’s nominated bank account.